I
Source
Whole spice only, never pre-ground. Approved vendor list. Each lot broken open, smelled, moisture-checked and spot-tested for adulteration before money changes hands. A failed lot is left where it stands.
The Four Gates
What each gate actually does.
These are not slogans. Each one is a step that costs money, slows production, or reduces saleable weight — which is exactly why cheaper spice skips them.
II
Clean
Sortex optical colour-sorting ejects stones, stems, soil clods and discoloured grains individually. It visibly reduces the weight we can sell. We accept that loss as the cost of a pouch with no grit in it.
III
Certify
Every batch to an accredited laboratory before packing — not a sample per season. Retention sample archived six months. A failure means quarantine and a root-cause trace before anything else is ground.
IV
Trace
QR on every pouch resolves to its own batch: grinding date and laboratory certificate. Traceability is the only honest reason to trust a sealed pack over a heap on a counter.
The replace-first covenant.
Any complaint, on any pack, is replaced within seven days — no questions, no receipts. Then we investigate the batch, because your trust is the business.
